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Covid-19

Elddis, Compass, Buccaneer & Xplore: Motorhomes & Touring Caravans CUSTOMER UPDATE

  2 minute read

We are currently hearing from Customers who are due their Annual Service and concerned about what to do during the Coronavirus restrictions.
Please do not worry.
We understand that the restrictions currently in place may affect your ability to present your vehicle for a pre-booked annual habitation service.
During this period, we will not penalise our Customers for a late service, provided that the service is carried out as soon as possible once the situation is resolved.
You do not need to contact our Customer Care team to rearrange. Please liaise with your Service Agent to reschedule.
In the meantime, we want you and your family to stay safe and look forward to future motorhome and caravan adventures.

Erwin Hymer Group UK Ltd

Here is an addotional statment from Erwin Hymer and a Chart to assist

Dear Customer,
We understand that the restrictions currently in place may affect your customers ability to present their vehicle for a pre-booked annual habitation service.

During this period, we will not penalise customers for a late service, provided that the service is carried out as soon as possible and by the latest service due date detailed on the following table.

Service Due Date----------Latest Service Date
Jul 20-----------------------Jan 21
Aug 20----------------------Feb 21
Sep 20----------------------Mar 21
Oct 20----------------------Mar 21
Nov 20----------------------Apr 21
Dec 20----------------------Apr 21
Jan 21----------------------Jun 21
Feb 21----------------------Jun 21

Customers must also be advised that any future servicing requirements must be correctly maintained and the timescale between services must not exceed 14 months.
Assuring you of our best attention at all times.

Please take care and stay safe.
Customer Care Department
Erwin Hymer Group UK Ltd


January 6, 2021