SWIFT GROUP COVID UPDATE
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Following the announcement from the Prime Minister on January 4th, we are pleased to confirm that as a manufacturer, Swift plans to continue full business operation, including production.
The health and safety of all those at Swift and their families remains our priority and where possible employees will work from home. Obviously this is not practicable for those directly involved in production and we continue to follow government guidance to ensure all the requirements of the ‘Covid-19 Secure Workplace’ guidelines, including social distancing measures, are met.
Annual Service Delays due to the COVID19 situation
The Swift Group recognise that the impact of the COVID19 virus public restrictions may have delayed your planned annual service of your caravan or motorhome. To avoid any unnecessary pressure we are allowing all customers whose service was due between 1st September 2020 and 30th April 2021, additional time, up to an extra 7 months to complete an annual service. Please note that there is no need to notify the Swift Group to claim this extension, because we will apply this extension automatically ensuring that your warranty remains unaffected.
Many Swift dealers and parks continue to operate, although this may be at a reduced level and we would recommend you visit your dealer’s website for information.
If you are waiting for delivery of your new Swift leisure product, please contact your dealer or park for a status update.
For existing Swift owners, please contact your dealer who is best placed to help you with any urgent service, warranty, or parts queries. Should any Swift Group owner not have access to a dealer then you are able to access support from our network of Approved Repairers - https://www.swiftgroup.co.uk/find-a-dealer/type/repairer.
If you are expecting a Swift engineer to visit as part of our proactive product checks and recall campaigns please visit https://www.swiftgroup.co.uk/owners/recalls.
For any other enquiries that existing Swift owners may have at this time we kindly ask you to visit the FAQ’s page on the Swift website https://www.swiftgroup.co.uk/owners/faqs. The FAQs page has recently been updated and we will continue to add more information as appropriate. Alternatively, contact your dealer, repairer or park with any questions you may have.
All of us at Swift Group wish you safe and well.
January 11, 2021